(1)Good at strategic planning ,strong insight & analytical skills (2)Good at loophole repair,capable of finding and solving issues, figure out feasible solution and put into practice. (3)Empathy,fast learning&critical thinking,focus on details&good overall view.
III.Dec.2008 to Apr.2010:Position:Customer service dresses 1std dept. SupervisorJob Description:(1)Design internal service and external service strategy and execution (2)Customer service dept. budget,recruitment,assessment etc. (3)Data wedding dresses 2nd statistics and analysis for internal remake and external remake (4)Communication between customer service dept,production dept.technical dept.shipping dept.sales dept. (5)Provide with none-difficulty technical sevice and none-technical service (6)US marketing team communicaton and European client service (7)Collect information of main competitors in the industry as well as the hot women's dresses market dynamics (8)VIP and client reception,negotiation if needed (9)Assist purchasing dept.to purchase foreign materials to ensure safetystock (10)Provide management with online shoes store report every week Achievement:(1)Established a comparative perfect customer service system,client preference,client feedback shop 4u blog for shirts system,data statistics system (2)Established a comparative perfect technical and none-technical service system base on client,built a solid foundation for quality improvement.(3)Client complaint decreased to less than 5%,order quantity increased by150%,customer satisfaction get to 90% above.
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