Customer service dept

II.Dec.2007 toDec.2008:Position:Customer service dept. Team-leaderJob Description:(1)Training program establishment and continuous improvement then put into practice (2)Working procedure establishment and continuous improvement plus refinement (3)Manage translator and various management work (4)Client information,client preference,client feedback system establishment and improvement (5)Provide client with non-technical service and technical service with assistance of technical dept. (6)China-US communicaton,connect customer service dept.,production dept.and sales dept. (7)Analyse and improve company system to make sure it fits to production procedure and client requirement Achievement:(1)The overall of operational efficiency has greatly improved (2)Established a comparative perfect service system,order increase by30%,customer satisfaction has greatly improved
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